Client care & support
Our London-based support team is here to assist with product recommendations, ingredient enquiries, and order tracking. We ensure your simplified ritual remains effortless from purchase to delivery.
Message our team
For ingredient details, order updates, or return requests, please complete the form below. Our dedicated London team typically responds to all enquiries within one business day.
Delivery & returns
Review our detailed policies on carbon-neutral shipping, hassle-free returns, and clinical-grade formulations designed to support your simplified skincare ritual with complete confidence.
How long does shipping take?
Are your formulas clean?
All UK orders are processed within 24 hours and delivered within two to three business days. Reliable international shipping typically takes five to seven business days with full tracking.
Every London-formulated product contains clinical-grade actives at concentrations that matter. We exclude all synthetic fillers, artificial fragrances, and unnecessary additives from our clean formulations.
What is your return policy?
How do I track my order?
We accept returns within 14 days of delivery for unopened, unused products in their original heavy glass packaging. Please contact our support team to initiate a hassle-free return.
Upon dispatch, you will receive a carbon-neutral shipping confirmation email containing a secure tracking link to monitor your delivery journey in real time.